I talked with Susan Kuchinskas from The 360 today. We talked a lot about how people are tired of learning new tools. “My garage door has been broken for 5 months and I live in Minnesota. If I can’t find the time to fix the door, I certainly don’t have the luxury to learn a new tool every week.”

I think the echo chamber we have going here in Silicon Valley can cause you to loose track of the real customers. I’ll tell you who they aren’t — that guy sitting next to you Buck’s.