Slow on the uptake

Posted on Friday 29 February 2008

A long time ago, at a start-up named Kintana, a developer named Dave Gauthier installed a wiki. We already had a ton of documentation on a shared drive with a web server on the front end. Because we didn’t want to fracture the documentation we asked him to uninstall it. Meanwhile I continued to be mystified by the fact that the documentation was never updated. Years later, after we were acquired by Mercury Interactive (and Dave had moved on), we took another stab at using a wiki and it took off. In fact, I left Mercury for JotSpot, a wiki company. See the irony here?

I wanted to take a second to publically apologize to Dave. I was wrong. We should have used a wiki from the beginning. They are amazing, and I love them. I may not have gotten it the first time, but I got it the second, and I got it the third (JotSpot). And now I’d like to think I got it the forth. Yesterday we announced Google Sites, a free hosted site collaboration tool for teams. It was a long road to this release, but I have an amazing team that put their head down and powered through a tremendous amount of work. I am amazingly proud of what they did. I couldn’t be happier with where the product landed and I’m super excited for the road ahead. This launch was just a start, not a finish.

Slow on the uptake, but good on follow through.


  1.  
    BO
    March 8, 2008 | 10:52 am
     

    It’s not slow on the uptake, it’s simply slow:) (see my post under url) I hope the performance can be improved.

    Anyway I look forward to spending more time with GS which I think has lots of potential,

    Bests

  2.  
    BO
    March 10, 2008 | 2:57 am
     

    Scott is there any way to directly send Google feedback related to Apps?

    I wanted to use it for a very simple initiative (writing at article). I went with one domain that I own as a platform (not to use corporate one). I set up 1 site and 1 document. I asked 1 person I collaborate with to join. I expected that she will just need to login with email in our domain and see our stuff right away.

    She’s been trying to get in for three days. The front page for apps doesn’t even have a login box (instead it has “solutions for..” links running in circles). She doesn’t know where to start. I have no idea either. I see “start page”, for example, but it doesn’t have links to all the other modules – how to navigate to them, then?

    We are strategy consultants so hopefully we are not stupid. I have never seen anything so confusing coming out from Google.

  3.  
    Michael
    March 10, 2008 | 3:48 am
     

    Great story!

  4.  
    March 31, 2008 | 11:24 am
     

    Hi Bo,

    WordPress seemed to have forgotten to notify me of your comment, and I just noticed it when upgrading to 2.5.

    I’m sorry to hear about your performance issues. We (the team) was obsessive about performance and I was really proud of where we were @ launch so I’m surprised to hear your reports of slowness. You shouldn’t see response times slower than a second. Are you still seeing issues? I read all the posts to our Google Group, so that is the best path for Sites support.

    http://groups.google.com/group/sites-help

  5.  
    BO
    April 4, 2008 | 3:00 pm
     

    Hey, thanks anyway -

    Performance was disappointing but not a show stopper,

    The show stopper was that I couldn’t find a simple and stupid login box to the “umbrella” domain for our project, which would direct to a domain homepage linking to all the stuff within the domain (sites, apps etc.)

    As a result the collaborators who, I thought, would be able to simple log-in using their existing emails within my domain (resources were set to be availably to everyone in the domain) were lost for hours trying to find a way in… not really most productive scenario, so we moved back to sharing docs by email.

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